A+ certification and Microsoft's MSCE and MCP certification all require thorough preparation. These titles give you or your students the information, practice, and skill application needed for programming expertise and exam readiness. The Preparing for A+ Certification course is designed to help your or your students achieve the industry standard CompTIA A+ certification. If you have A+ certification, it means possession of know-how and customer relationship skills essential for a successful computer service technician. Many hardware vendors will allow only A+ certified technicians to perform warranty service.
Skill areas covered in this book include learning the hardware and software components of personal computers--including DOS and Windows operating systems--assembling and troubleshoot problems, and providing professional customer service. The course is easy to understand with review questions modeled after the actual A+ exam. Hands-on exercises and troubleshooting problems are presented throughout the semester length course. After completion of the course, students will be able to take CompTIA's A+ certification exam and complete the first step towards future industry certifications.
Highlights of topics covered:
Benefits of and requirements for Becoming A+ Certified
Hardware Terminology, Tools, and Safety--CPU's to USB's, I/O devices to NIC's, and everything in-between
Storage Devices--mag tapes to DVD's, and more
Hardware Configuration And Installation
Fundamental Troubleshooting And Preventive Maintenance
Introduction To Software
Installing, Configuring and Optimizing DOS
Installing and configuring Microsoft Windows 3.1
Installing and configuring Microsoft Windows 95/98
Fundamental Computer Networking (LAN, WAN, Internet, & Security)
Customer Service--Including Conflict and Goals
Management and Telephone Skills
